ASUS Tech Support Says The Darndest Things

One of the key things I’m looking for in a laptop right now is a minimum of three hard drive bays. My current laptop has two NVMe slots and one SATA. I’m looking at a couple of good candidates for upgrading to, but the problem is the online documentation for these models isn’t exactly clear on how many drive bays come with each laptop, as there are different revisions of a particular model out there that have different things like screen size, the amount of RAM it comes with by default, etc. If I look up any motherboard I can immediately find information on its home website (even ASUS), but when it comes to their laptops you really have to dig on these newer models to figure out which revision comes with what, and nothing of what I read online in their manuals or in disassembly videos has given me an idea of a drive layout. I contacted ASUS via email to inquire about upgrading…

Hello,

I am interested in upgrading from a G752VT to a GL702VS, and I currently have two NVMe drives and an SSD that I would like to move over to a new laptop. How many m2 slots does the GL702VS have?

Thank you.

Over 24 hours had buzzed by, and I get this gem as a response (Note: I changed the reference number):

Hello ***********,

Thank you for your response. My name is David S. I appreciate the time out you have taken to notify us of your concern and I apologize for any inconvenience caused. I’m grateful to be able to further address this matter with you. I have escalated your query to our senior engineers for more information. Please allow 1 – 2 business days for feedback.

Thank you for the opportunity to address this matter with you. We value you as an important ASUS customer, and we want to ensure your experience with us is fulfilling.

If you have any other questions, comments or concerns please feel free to reach out to us again. Thanks for contacting ASUS support.

Please make note of your case number for future reference: XXX666XXXX

Regards,
David S.

ASUS Product Support

Concern? The only concern I have is in this overall response… did they even bother to read what I wrote? Why are they responding to me as if I have a broken laptop? All I wanted to know was how many drives that laptop could hold in its fucking badonkadonk case.

What’s even more concerning is getting this exact same email again this afternoon… wtf?