So apparently Comcast has been changing peoples names for quite some time. More have come out on the subject.
If you read through the whole article it’s even more of a nightmare. Especially for one person who made several attempts to get her account name changed back with no luck, at least until she spoke with them in person.
“They changed my name to ‘dummy’ in my online account, so that the greeting was ‘Hello, dummy,’” she tells Elliott. “I had to call several times but they said they didn’t see it until I went in person to Comcast and they removed it.”
She claims that no one offered an apology or explanation for how the name change occurred.
Stay classy Comcast…
no smarts at all